Shipping & Returns

Shipping & Returns

 

Free Economy Shipping

  • Free economy shipping (5-8 shipping days) is available on all orders within the weight limit. (Orders must have an actual or dimensional weight of 4 lbs. or less.)
  • Offer not valid on cases of tennis balls, orders containing demo rackets, or backordered items.
  • Offer valid only in the contiguous U.S.
  • Offer doesn’t apply to drop-shipped items.

 

Return Policy

  • All unused, unopened items can be returned for a full refund within 45 days of the invoice date.
  • Customers are solely responsible for the return shipping cost.
  • You must request a Return Authorization (RA) from Cayman Sports. Please email: info@caymansports.com
  • Your refund will be applied to your original method of payment once the product is received in the required condition, . It may take 2 – 10 business days for the refund to post to your account depending on the card. (10 DAYS SEEMS LIKE A REALLY LONG TIME - 2-5 DAYS SOUNDS MUCH BETTER)

 

Racquet Returns

  • Racquets purchased as new must be returned as new for a full refund (This includes no ball fuzz, scrapes on racquet or grommets or plastic wrapper removed from the handle)
  • Cayman Sports will not accept any used racquet for return. Used racquets will be returned to the customer at the customer’s cost.
  • Strung racquets will not be refunded for the price of the string.

 

Shoe Returns

  • Shoes must be returned in new condition — show no sign of wear or use.
  • Shoes must be returned in the original manufacturer’s box with no tape or shipping labels applied to original manufacturers box (please place shoe box inside a shipping box for return shipping - please do not use the shoe box as the shipping box)
  • Cayman Sports will not accept any used shoes for return. Used shoes will be returned to the customer at the customer’s cost.



 

Price Matching Policies

 

  • If you find a currently available lower price on a new, identical item with a valid competitor, show us the lower price when you buy the item with Cayman Sports, we will match it.

 

  • Competitor items must be in stock on the competitor’s website at the time a price match is requested. Cayman Sports can’t honor a price match request if items are out of stock at our store at the time of the request.

 

  • Price match will take into account any shipping and delivery fees. For example, if a competitor is offering an item at $5.95 plus $5.95 shipping, the match price will be $11.90.

 

  • Price matching is available on unopened/unused products purchased within 10 days

 

  • Price match can’t be combined with other offers on the same item. Cayman Sports doesn’t match competitors’ coupons.

 

  • Cayman Sports reserves the right to amend or update information and to correct errors at any time without prior notice.

 

Cayman Sports reserves the right to amend or update information and to correct errors at any time without prior notice.



Want to stay informed? Join our mailing list
Get social with us Follow Us for Events & Promos!
  • No products found
For orders above $75 get Free Shipping!