Shipping & Returns

Shipping & Returns

 

Free Economy Shipping

  • Free economy shipping (2 -7 business days) is available on orders over $100.00. (Orders must have an actual or dimensional weight of 12 lbs. or less.)
  • Offer not valid on cases of tennis balls, orders containing demo rackets, or back-ordered items.
  • Offer valid only in the contiguous U.S.
  • Offer doesn’t apply to drop-shipped items.
  • Orders do not ship or deliver on Saturday, Sunday or observed holidays.
  • Limited time offer.
  • Please do not choose this method if your order is less than $100.00. Otherwise, your order will be automatically canceled.

 

Return Policy

  • All unused, unopened items can be returned for a full refund within 30 days of the invoice date.
  • All items must be returned in brand-new and resell-able condition (with the original package/wraps and the original tags). Items returned without original tags may be eligible for partial refund or store credit.
  • Customers are solely responsible for the return shipping cost.
  • You must request a Return Authorization (RA) from Cayman Sports. Please email: [email protected]
  • Your refund will be applied to your original method of payment once the product is received in the required condition. It may take 2 – 5 business days for the refund to post to your account depending on the card. 

 

Racquet Returns

  • Racquets purchased as new must be returned as new for a full refund (This includes no ball fuzz, scrapes on racquet or grommets or plastic wrapper removed from the handle)
  • Cayman Sports will not accept any used racquet for return. Used racquets will be returned to the customer at the customer’s cost.
  • Strung racquets will not be refunded for the price of the string.

 

Shoe Returns

  • Shoes must be returned in new condition — show no sign of wear or use.
  • Shoes must be returned in the original manufacturer’s box with no tape or shipping labels applied to the original manufacturer's box (please place the shoe box inside a shipping box for return shipping - please do not use the shoe box as the shipping box)
  • Cayman Sports will not accept any used shoes for return. Used shoes will be returned to the customer at the customer’s cost.

 

Price Matching Policies 

  • If you find a currently available lower price on a new, identical item with a valid competitor, show us the lower price when you buy the item with Cayman Sports, we will match it. 
  • Competitor items must be in stock on the competitor’s website at the time a price match is requested. Cayman Sports can’t honor a price match request if items are out of stock at our store at the time of the request. 
  • Price match will take into account any shipping and delivery fees. For example, if a competitor is offering an item at $5.95 plus $5.95 shipping, the match price will be $11.90. 
  • Price matching is available on unopened/unused products purchased within 10 days.
  • Price match can’t be combined with other offers on the same item. Cayman Sports doesn’t match competitors’ coupons. 
  • Cayman Sports reserves the right to amend or update information and to correct errors at any time without prior notice.

 

Cayman Sports reserves the right to amend or update information and to correct errors at any time without prior notice.